For customer support teams and customer operations teams. Onboarding, Training (LMS), Certification, Case management, Knowledge base, Forums and more.
Here are just some of the features – click the button below to view all.
Improve customer service with a help desk. Manage support tickets customers submit.
From customer self-registration to onboarding to training and more, customers are intuitively guided to their next step.
Self-service support resource where customers can access information in article format.
Customer success starts with customer enablement – training and education.
Shows customers potential answers to their query from existing answers – resulting in less support tickets for your team.
Best-in-class Salesforce and MS Dynamics integrations. The customer portal gives visibility to the CRM data you grant your customers access to.
Customers prefer talking to humans. Let them reach you with support tickets.
Make convenience a priority for customers with a multitude of self-serve support options.
Customers can only be as successful with your product as you enable them to be. Provide the training and educational resources they need to set them up for success.
Customer portals are critical for IT, Software and other technology companies - with knowledge management, support, and self-service options being core features used for their customer operations.
→ Read the case study
Streamline customer inquiries, provide easy access to training materials, and automate administrative tasks. A Magentrix customer portal can enhance communication between agents, property owners, and tenants. It also ensures better management of property documentation, contract workflows, and payment processes, ultimately boosting efficiency, improving customer satisfaction, and supporting your growth in real estate operations.
→Read the case study
Eliminate manual management and tracking of onboarding new volunteers as you provide a self-serve, sign-up process – saving you and the volunteers time. Empower them with self-serve access to training, news and register for events. Easily track which volunteers have completed activities assigned to them with reports and analytics.
→Read the case study
Besides being a flexible and customizable system, their customer service is top-notch. It's always a pleasure to interact with their sales, implementation and support teams. Read More
The Magentrix team had the ability to problem-solve alongside our needs, even though we were still learning about what our needs were, and had the ability to flex with us. Read More
Robust, secure, easy to configure, and feature-rich. The Magentrix Support team is responsive, knowledgeable and professional. Read More
